Improving customer benefits is a key Saft priority. Using the appropriate technology, Saft is committed to satisfying its customers with error-free solutions, products and services – on time, every time.
Saft has long had a Quality policy aimed at fully satisfying customer needs and wants. This policy is reflected in each Saft site’s Quality manual, which in turn is the foundation of their ISO 9001 Quality certification (in addition to their ISO 14001 environmental and OHSAS 18001 certification).
All Saft manufacturing sites are certified ISO 9001, and their certification is regularly updated. In addition, some of the Saft commercial offices are also certified. Furthermore, Saft is Quality certified for specific industries it serves, such as rail transport (IRIS), automotive (ISO/TS 16949) and aviation (AS/EN/JIQS 9100).
Customer satisfaction is a key indicator of Saft Quality efforts. Customer satisfaction surveys are initiated on a regular basis and the results are fed into an improvement action plan. This is cascaded as objectives to all levels in the company – and to suppliers, who are expected to meet Saft Quality requirements.
The result of these customer-centric Quality efforts is business success, but also recognition and appreciation by Saft’s customers. For example, Airbus Industries has recognised Saft with its “Best Performer Award”, Boeing its Supplier Quality Award, while the Scuderia Ferrari Formula One racing team presented Saft with its 2012 Innovation Award. In 2010 and 2011, Saft won the 5-Star Supplier Excellence Award from Raytheon Network Centric Systems.